Terms and Conditions
1. Contractual Relationship
These Terms of Use (“Terms”) regulate the access or use that you make, as a person, from any country in the world of applications, web pages, content, products and services (the “Services”) made available by URIDE. a limited liability company represented by Irving Manzo Serrano MASI860706D62 with registered office at calle 80 545g Colonia Centro Mérida Yucatán México CP 97000 (“Uride”).
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing and using the Services, you agree to be legally bound by these Conditions, which establish a contractual relationship between you and Uride. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede any prior agreements or commitments with you. In the event of a breach of these Terms and Conditions and/or the Community Guidelines by you, Uride may deny you access to your account and/or the Services. On the other hand, Uride may modify or terminate these Terms and Conditions or any of the Services offered in the applications in whole or in part, by prior notification through the applications and/or email.
Additional conditions may be applied to certain Services, including, but not limited to, policies for a specific event to be held, various activities or promotions, with the understanding that said additional conditions will be communicated and notified to you in relation to the Services. to which they are applicable, having at all times the right to refuse to participate in them. Additional terms are set forth in addition to these Terms and Conditions, and shall be deemed a part of these Terms and Conditions for the purposes of the applicable Services. The aforementioned additional conditions will prevail over these Terms and Conditions, in the event of a conflict with respect to the applicable Services.
Through prior notification through the applications and/or by email, Uride may modify the Conditions related to the Services when it deems appropriate. Modifications will be effective upon Uride’s posting of such updated Terms at this location or any modified policies or additional terms on the applicable Service. Your continued access to or use of the Services after such posting constitutes your consent to be bound by the Terms as amended.
Our collection and use of personal information in connection with the Services is as set forth in Uride’s Privacy Policy, available at https://www.Uridemx.com Uride may provide to a claims processor or insurer any necessary information (including your contact information) if there are complaints, disputes or conflicts, which could include an accident, involving you and a third party (including the driver of the transport company) and such information or data is necessary to resolve complaint, dispute or conflict.
2.Services
The Services constitute a technology platform that allows users of Uride mobile applications or web pages provided as part of the Services (each, an “Application”) to organize and plan transportation and/or logistics services with independent third-party providers. of such services, including independent third party carriers and independent third party logistics providers, pursuant to an agreement with Uride or certain affiliates of Uride (“Third Party Providers”), as well as arranging and scheduling access to and use of gasoline, electric, vehicle-assisted vehicles motor, single-engine, twin-engine, and any other means of individual transport or shared mobility. Unless otherwise agreed to by Uride in a separate written agreement with you, the Services are made available for your personal, non-commercial use only. YOU ACKNOWLEDGE THAT URIDE DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR OPERATIONS AS A TRANSPORTATION COMPANY AND THAT SUCH TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS, WHO ARE NOT EMPLOYED BY URIDE OR ANY OF ITS AFFILIATES.
License.
Subject to your compliance with these Terms, Uride grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Web Applications on your personal device only in connection with your use of the Services ; and access to and use of any content, information and related material that may be made available through the Services, in each case solely for your personal, non-commercial use. Uride and its licensors reserve any rights not expressly granted herein.
Restrictions.
You may not: (i) remove any copyright, trademark or other proprietary notice from any part of the Services; (ii) reproduce, modify, prepare derivative works on the Services, distribute, license, lease, resell, transfer, publicly display, publicly perform, transmit, retransmit, or otherwise exploit the Services, except as expressly permitted by Uride; (iii) decompile, reverse engineer, or disassemble the Services, except as permitted by applicable law; (iv) link to, mirror or frame any part of the Services; (v) cause or launch any program or script in order to unduly overload or block the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or damage any aspect of the Services or their related systems or networks.
Provision of services.
You acknowledge that part of the Services may be made available under various Uride order brands or options associated with transportation or logistics services, including, but not limited to, transportation and/or vehicle order brands, currently referred to as “Uride”. You further acknowledge that the Services may be made available under such brands or order options by or in connection with: (i) certain Uride subsidiaries or affiliates; or (ii) independent Third Party Providers, including drivers of transport network companies, holders of transport charter permits or holders of similar transport permits, authorizations or licences.
Third Party Services and Content.
The Services may be made available or accessed in connection with third party services and content (including advertising) that Uride does not control. You acknowledge that different terms and privacy policies may apply to your use of such third party services and content. Uride does not endorse such third party services and content and in no event shall Uride be responsible for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited and/or their corresponding international subsidiaries or affiliates will be third-party beneficiaries to this agreement if you access the Services using Applications developed for iOS, Android, Microsoft windows, respectively. These third party beneficiaries are not a party to this agreement and are not responsible for the provision or support of the Services in any way. Your access to the Services using these devices is subject to the terms set forth in the applicable third-party beneficiary terms of service.
Ownership.
The Services and all rights relating thereto are and shall remain the property of Uride or its licensors. Nothing in these Terms or your use of the Services transfers or grants you any rights: (i) in or to the Services, except as limited to the license granted above; or (ii) to use or mention in any way the company names, logos, product and service names, trademarks or service marks of Uride or its licensors.
3. Your use of the Services
User account.
In order to use most aspects of the Services, you must register for and maintain an active personal user account for the Services (“Account”). To obtain an Account you must be at least 18 years of age, or the legal age of majority in your jurisdiction (if other than 18). Account registration requires you to provide Uride with certain personal information, such as your name, address, mobile phone number, as well as at least one valid payment method (either a credit card or an accepted payment partner). . You agree to keep the information in your Account accurate, complete, and up-to-date. Failure to keep Account information accurate, complete, and up-to-date, including having an invalid or expired payment method, may result in your inability to access and use the Services or Uride’s termination of these Terms. celebrated with you. You are responsible for all activity that occurs under your Account and you agree to keep your Account username and password secure and secret at all times. Unless otherwise permitted by Uride in writing, you may only have one Account.
User requirements and conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, likewise you may not allow persons under 18 years of age to receive transportation, rental or logistics services from Third Party providers, unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services and you may only use the Services for legitimate purposes (eg, not for the transportation of illegal or dangerous materials). In using the Services, you will not cause a nuisance, annoyance, inconvenience or damage to property, either to the Third Party Provider or to any other party. In some cases, you may be required to provide an identity document or other identity verification to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide the identity document or identity verification element.
Text messages.
By creating an Account, you agree that the Services may send you informational text messages (SMS) as part of the normal business of using the Services. You may request not to receive informative text messages (SMS) from Uride at any time at the following address http://www.uridemx.com indicating that you no longer wish to receive such messages, along with the telephone number of the mobile device that receives the messages. You acknowledge that requesting not to receive informational text messages (SMS) may affect your use of the Services.
Promotional codes.
Uride may, at its sole discretion, create promotional codes that may be redeemed for Account credit or other elements or benefits related to the Services and/or the services of a Third Party provider, subject to any additional conditions that Uride establishes based on of each promotional code (“Promotional Codes”). You agree that Promo Codes: (i) must be used for their intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any way, or made available to the general public (whether posted in a public forum or otherwise), except with Uride’s permission; (iii) may be invalidated by Uride at any time for any reason without liability to Uride; (iv) may be used only pursuant to the specific terms that Uride establishes for such Promo Code; (v) are not valid as cash; and (vi) may expire before you use them. Uride reserves the right to withhold or deduct credit or other items or benefits earned through the use of Promo Codes by you or any other user in the event Uride determines or believes that use or redemption of the Codes promotional code was in error, fraudulent, illegal or in violation of the terms of the Promo Code or these Terms.
Content provided by the User.
Uride may allow you, from time to time, to send, upload, post or otherwise make available to Uride, through the Services, text, audio and/or visual content and information, including comments and opinions relating to the Services , initiation of requests for support, as well as submission of entries for competitions and promotions (“User Content”). All User Content provided by you will remain your property. However, by providing User Content to Uride, you grant Uride a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, use, copy, modify, create derivative works from, distribute, publicly display, publicly display or otherwise exploit in any way such User Content in all formats and distribution channels, now known or hereafter devised (including in connection with the Services and Uride’s business and on third party sites and services) , without further notice or consent from you and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you are the sole and exclusive owner of all User Content or that you have all necessary rights, licenses, consents, and permissions to grant Uride the license to User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, posting or otherwise making available of such User Content, nor Uride’s use of the User Content as permitted herein, will infringe, misappropriate or violate the intellectual property or proprietary rights of a third party or the rights of publicity or privacy or will result in the violation of any applicable law or regulation.
You agree not to provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Uride, in its sole discretion, whether or not such material may be protected by law. Uride may, in its sole discretion and at any time and for any reason, without notice to you, review, monitor, or remove User Content, but without obligation to do so.
Access to the network and devices.
You are responsible for obtaining data network access necessary to use the Services. Your mobile network’s data and messaging rates and rates may apply if you access or use the Services from a wireless device and you will be responsible for such rates and rates. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Uride does not warrant that the Services, or any part thereof, will function on any particular hardware or device. In addition, the Services may be subject to malfunctions or delays inherent to the use of the Internet and electronic communications.
4. Payment
You understand that use of the Services may result in charges for services or goods you receive from a Third Party Provider, independent third party, or brokerage or other services you receive from Uride or Uride’s subsidiaries or affiliates in your jurisdiction or from abroad, as applicable (the “Charges”). In the event of Charges being made on behalf of the Third Party provider, Uride, its affiliates or subsidiaries, it will be these (the Third Party provider, Uride, its subsidiaries or affiliates) who will transfer and collect the applicable taxes in their jurisdiction or abroad and that apply according to to the Law. After you have received the services or obtained the goods (referred to above) through the use of the Services, Uride, as a limited collection agent, will facilitate the payment of the Fees and applicable taxes on behalf of the Third Party provider or Uride or Uride’s subsidiaries or affiliates in your jurisdiction or abroad, as applicable. Payment of Charges and taxes (where applicable) in such manner shall be deemed payment made directly by you to the Third Party Provider, Uride or Uride’s subsidiaries or affiliates in your jurisdiction or abroad, as applicable. Charges paid by you are final and non-refundable, unless otherwise determined by Uride. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. Uride will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good. Charges may include other applicable fees, tolls and/or surcharges, including application fees, municipal, state or national/federal fees or charges, late fees, airport surcharges or installment payment processing fees, among others as applicable. Visit www.Uridemx.com for more information on estimated rates for your rental in your particular location.
All Fees and taxes (where applicable) are due immediately and payment will be facilitated by Uride using the preferred payment method indicated in your Account, after which Uride will send you an email receipt detailing the services lent and/or goods acquired. If your primary Account payment method is determined to be expired, invalid, or otherwise ineffective in charging you, you agree that Uride, as the Third Party Provider’s limited collection agent, may use a secondary payment method on your Account, if it was available.
Uride reserves the right to eliminate and/or modify the Charges for any or all of the services or goods obtained through the use of the Services, at your request. In addition, you acknowledge and agree that the Charges applicable in certain geographic areas may increase substantially during periods of high demand. Uride will use reasonable efforts to notify you of Charges that may apply, provided that you are responsible for Charges incurred under your Account, regardless of your knowledge of such Charges or the amounts thereof. Uride directly or through its affiliates or subsidiaries may, when it deems appropriate, provide certain users with promotional offers and discounts that may result in charging different amounts for these or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, will not count toward your use of the Services or Charges applied to you. You may choose to cancel your request for the services or goods of a Third Party Provider at any time prior to the arrival of that Third Party Provider, in which case you may be charged a cancellation fee.
This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Uride does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Uride (on Uride’s website or in Uride’s marketing materials) that tipping is “voluntary”, “not required”, and/or “included” in the payments you made for the services or goods provided is not intended to suggest that Uride provides additional amounts, other than those described above, to the Third Party Provider. You understand and agree that while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Services, you are under no obligation to do so. Gratuities are voluntary. After you have received goods or services obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about the Third Party Provider.
Repair fee, cleaning or forgotten items charges.
In the event that the use of the Services and/or the use of your Account causes damage or cleaning expenses to the Third Party provider’s vehicle, you will be responsible for the cost of repairing such damage or the necessary cleaning of the vehicles. and the property of the Third Party Provider, caused by the use of the Services in your Account that exceeds the damages considered normal for “wear and tear” and necessary cleaning (“Repair or Cleaning”).
In the event that a Third-Party provider reports to Uride the need for repair or cleaning and these are duly accredited by the Third-Party provider, you expressly accept and give your consent for Uride to charge your account as the Third-Party’s payment facilitator. Provider for the reasonable cost of such repair or cleaning on behalf of the Third Party Provider using the payment method indicated in your Account, the foregoing, in accordance with the values set forth below. Said amounts, as well as those charges for the return of forgotten objects, will be transferred by Uride to the corresponding Third Party provider and are not refundable.
The values corresponding to the charges made to you, for cleaning or return of forgotten objects, can be found at https://www.Uridemx.com and can be updated at any time by Uride.
5. Support; resignations; Limitation of Liability; Indemnity.
MEDIUM.
Uride provides support 365 days a year, in case you need it. To receive support, you can enter the “Help” section, located in the main menu of the application or through the website https://help.uride.com/. It is important to mention that Uride has Community Guides, to which all those who use the application must adhere.
The limitations and disclaimer in this section 5 are not intended to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.
RESIGNATION.
The Services are provided “as is” and “as available”. Uride disclaims all representations and warranties, express, implied or statutory, not expressly set forth in these conditions, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, Uride makes no representation or warranty regarding the reliability, timeliness, quality, suitability or availability of the services or any of the services or goods requested through the use of the services, or that the services will not be interrupted or will be error free. Uride does not guarantee the quality, suitability, safety or ability of third party providers. You agree that any risk arising from your use of the Services and any services or goods requested in connection therewith shall be solely with you, to the fullest extent permitted by applicable law.
LIMITATION OF LIABILITY.
Uride shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, loss of data, personal injury or property damage, or damages relating to, or in connection with, or from otherwise arising from any use of the services, even if Uride has been advised of the possibility of such damages. Uride shall not be liable for any damages, liability or loss arising from: (i) Your use of or reliance on the Services or your inability to access or use the Services; or (ii) Any transaction or relationship between you and any third party provider, even if Uride has been advised of the possibility of such damages. Uride will not be responsible for delay or non-performance resulting from causes beyond Uride’s reasonable control. You acknowledge that third-party transportation providers who provide transportation and rental services for vehicles, vessels, or aircraft ordered through some ordering brands may offer rental services and may not be licensed or professionally permitted.
In no event shall Uride’s total liability to you in connection with the services for all damages, losses and lawsuits exceed one hundred dollars ($100) or its equivalent in national currency.
You may use Uride’s services to request and schedule transportation, rental, or logistics services with third-party providers, but you agree that Uride has no liability to you in connection with any transportation, rental, or logistics services provided to you by third-party providers that other than as expressly stated in these conditions.
INDEMNITY.
You agree to indemnify and hold Uride and its directors, directors, employees and agents harmless from and against any and all claims, demands, losses, liabilities and expenses (including attorneys’ fees) arising out of: (i) your use of the Services or services or income obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Uride’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.
6. Applicable law; Direct Resolution and Arbitration.
Direct Conflict Resolution.
In the event that you have any problem with the use of the Services and/or consider that any part of these Conditions is not being observed or complied with by Uride and/or the Third Party provider, or if any difference arises between the Parties derived or related to these Conditions, you accept that the process to follow consists of communicating said situation through the section located in the main menu of the application called “Your Trips” and “Help” or directly in the “Help” section in the main menu or, failing that, through the website www.uridemx.com with the purpose of analyzing and resolving the specific case.
In the event that you consider that the resolution of the case is not in accordance with your interests, the Parties agree that said dispute will be resolved definitively in accordance with the following:
Mediation and Arbitration.
Except as otherwise specified herein, these Conditions shall be governed and construed exclusively by virtue of the laws of Mexico, excluding its rules on conflict of laws. Any dispute, conflict, claim or controversy, of any kind, arising out of these Conditions or largely related to them, including those relating to their validity, interpretation and enforceability (any “Dispute”), must be compulsorily submitted to mediation procedures under the Mediation Regulations of the National Chamber of Commerce. If said dispute is not resolved within a period of sixty (60) days from the date on which the request for mediation is formalized under the Mediation Regulations of the National Chamber of Commerce, reference will be made to said dispute and it will be resolved exclusively and finally through arbitration under the Arbitration Rules of the National Chamber of Commerce (“Arbitration Rules”). The Expedited Process and Emergency Arbitrator provisions of the Chamber of Commerce Rules will not apply. The dispute will be resolved by one (1) arbitrator appointed for this purpose by virtue of the Regulations of the Chamber of Commerce. The place for both mediation and arbitration will be Mexico, without prejudice to any rights you may have under the Civil Code of Mexico. The mediation and/or arbitration language will be Spanish and English, unless you do not speak English, in which case the mediation and/or arbitration will be conducted in English and your native language. The existence and content of the mediation and arbitration proceedings, including the documents and reports submitted by the parties, the correspondence of the Chamber of Commerce, the correspondence of the mediator and the correspondence, orders and awards issued by the sole arbitrator shall remain strictly confidential and must not be disclosed to any third party without the express written consent of the other party, unless: (i) disclosure to the third party is reasonably necessary to carry out the mediation or arbitration proceeding; and (ii) the third party unconditionally agrees in writing to be bound by the obligation of confidentiality set forth herein.
7. Other provisions
Copyright Infringement Claims.
Claims of copyright infringement should be sent to Uride’s Designated Agent. Visit the Uride website at https://www.Uridemx.com for designated addresses and additional information.
Notifications.
Uride may notify you by means of a general notice on the Services, by email sent to your email address in your Account, or by written communication sent to your address, as provided in your Account. You may notify Uride by written communication to the address of Uride calle 80 545g Colonia Centro, Mérida Yucatán México.
General disposition.
You may not assign or transfer these Terms, in whole or in part, without Uride’s prior written consent. You give Uride your approval to assign or transfer these Terms, in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of the capital, business or assets of Uride; or (iii) a successor by merger. No joint venture or partnership, employment or agency relationship exists between you, Uride or any Third Party Provider as a result of the contract between you and Uride or use of the Services.
If any provision of these Terms is held to be unlawful, void or unenforceable, whether in whole or in part, under any law, then such provision or part thereof shall be deemed not to form part of these Terms, even though the legality, validity and enforceability of the rest of the provisions of these Conditions will not be affected. In that case, the parties must replace said illegal, void or unenforceable provision, in whole or in part, by a legal, valid and enforceable provision that has, to the extent possible, a similar effect to that of the illegal, void provision. or unenforceable, given the contents and purpose of these Conditions. These Conditions constitute the entire contract and understanding between the parties in relation to the object and supersedes and supersedes all prior or contemporaneous contracts or agreements in relation to said object. In these Conditions, the words “included” and “includes” mean “including, but not limited to.”